36.   Difficultcustomersarethenightmaresofeveryshopkeep...

问题详情：

36.    Difficult customers are the nightmares of every shopkeeper.  37..  Unfortunately，the most difficult ones will use it to slap you in the face. But there are tips for dealing with difficult customers you can follow to keep your head cool and your shop peaceful.

    1 Get to the root of the problem.

    Ask the customer how you can assist him or her. If the root of the problem is simple enough, don’t say anything more that you know will upset the customer. Your goal is to solve the problem and get away from the difficult customer as quickly as possible, without sacrificing your store’s reputation.

    Sometimes difficult customers leave with a bad experience.  38..  And you know how powerful word of mouth is.

2._39. 

One of the best tips for dealing with difficult customers is smiling. It confuses people. Not only does it keep the situation from becoming too tense，it also helps you keep up a cool front. Being charming often eases the problem instantly. Be sensitive to people’s emotions. A genuine smile is nice, but an insulting smile isn’t. So do what you can to resolve an issue and accompany it with a smile. But don’t smile while he’s giving you a piece of his mind. You need to express your understanding, and not make them feel you’re laughing at them.

3 Offer a present.

One of the most effective tips for dealing with difficult customers is making sure they 1eave your store in a good mood. If you run a restaurant，perhaps you can offer the customer a free glass of wine or a cup of tea. Ensure the customer that the misfortune will not happen again. It’s a small price to pay for a happy ending.

The truth is, these types of customers are everywhere.  40.  Perhaps next time, that consumer will have a change of heart.

A. Everyone knows that “the customer is always fight”.

B. Smile.

C. How to Help the Customers in Difficulty

D. Follow these tips for dealing with difficult customers and you’ll be all right.

E. Customer Service

F. Three Amazing Ways to Satisfy Difficult Customers

G. Then they talk about it to other people.  

【回答】

 FAGBD

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