InternationalAirportSheremetyevoMoscowIfYou’veLostPerso...

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International Airport Sheremetyevo Moscow

If You’ve Lost Personal Belongings

·On Board – Contact the airline’s representatives

·At the Airport – Contact:

-Sheremetyevo Police Department……………………+7(495)578-22-55

-Unclaimed luggage storage room in Terminal C…… +7(495)578-23-26

-Unclaimed luggage storage room in Terminal D…… +7(499)500-65-52

(domestic flights)

+7(495)753-86-41

(international flights)

★When collecting Lost and Found items, you shall have an identification document, a boarding pass or a ticket, and also to indicate a place where the items were lost and prove they are yours.

If Your Luggage Is Lost or Damaged

Before leaving the arrival area, please turn to the Lost and Found counter to file a report. The written claim shall be submitted to the airline company not later than seven days from the time when the luggage was to be collected.

If your luggage is not found within twenty-one days of the time when the claim was filed, you have the right to claim damages in the amount of not more than 600 rubles per kilogram. Amount refunded (退款) for a hand luggage lost through the fault of an airline is not more than 11,000 rubles regardless of its weight. Amount refunded for damaged luggage is calculated based on the same tariffs(关税).

Keep your flight documents (a ticket, boarding pass, luggage tag, and delayed luggage report filed at the airport) until the end of the procedure for searching for your luggage.

Lost and Found service of Aeroflot Airlines…………+7(495)544-33-25

(from 9:00 to 20:00)

+7(495)753-86-41

(24hours)

★For further information please contact the airline.

21. What should you do if you find your personal possessions lost on board an airplane?

A. Submit a claim to the company.

B. Go to the Lost and Found counter.

C. Contact the airline’s representatives.

D. Contact the unclaimed luggage storage room.

22. How much money can you claim if your 20-kilogram hand luggage is lost?

A. 600 rubles.