I do a lot of management training each year for the Circle K Company. Among the 11 we discuss in our classes is the 12 of quality employees.
“What has caused you to stay 13 enough to become a manager?" I asked. After a while a new manager took the 14 and said slowly, "it was a baseball glove.”
Cynthia said she used to 15 a Circle K clerk job as an interim (临时的) one while she looked for something 16 . On her second day behind the counter, she received a (an) 17 from her nine-year-old son, Jessie. He 18 a baseball glove for the little League. She 19 that as a single mother, money was 20 , and her first check would have to go for paying 21 .
When Cynthia arrived for work the next morning, Partircia, the store manager asked her to come to her small office and handed her a box. “I overheard you 22 to your son yesterday,” she said, “and I know that it is 23 to explain things to kids. This is a baseball glove for Jessie. I know you have to pay bills 24 you can buy gloves. You know we can’t 25 good people like you as 26 as we would like to; but we do 27 and I want you to know how 28 you are to us.”
The thoughtfulness, empathy and love of the store manager show vividly that people 29 more how much a( n) 30 cares than how much he pays.
